{"title":"Frances Frei","description":null,"products":[{"product_id":"uncommon-service-9781422133316","title":"Uncommon Service","description":"\u003cp\u003eDiscover the transformative insights of \u003cstrong\u003eUncommon Service\u003c\/strong\u003e by \u003cstrong\u003eFrances Frei\u003c\/strong\u003e, a must-read for anyone in the service industry. Published in 2012, this compelling book spans 272 pages and presents a revolutionary approach to enhancing productivity, profitability, and competitive advantage through exceptional service.\u003c\/p\u003e \n\n\u003cp\u003eIn today's volatile economy, the traditional rules of strategic advantage are evolving, and \u003cstrong\u003eUncommon Service\u003c\/strong\u003e argues that service should be viewed as a powerful competitive weapon rather than merely a damage-control function. Frei shares innovative strategies that empower organizations to leverage customer relations effectively, ensuring they stand out in a crowded marketplace.\u003c\/p\u003e \n\n\u003cp\u003eWhether you're a manager, business owner, or involved in customer services, this book will equip you with the tools needed to elevate your service standards and drive success. Don't miss the opportunity to learn from one of the leading voices in management and service excellence.\u003c\/p\u003e","brand":"Frances Frei","offers":[{"title":"Default Title","offer_id":51111147897174,"sku":"9781422133316","price":27.89,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781422133316.jpg?v=1755825016"},{"product_id":"unleashed-harvard-business-review-press-9781633697041-the-unapologetic-leader-s-guide-to-empowering-everyone-around-you-frances-frei","title":"Unleashed","description":"\u003cp\u003eDiscover the transformative insights of Frances Frei in her compelling book, \u003cstrong\u003eUnleashed\u003c\/strong\u003e, published by Harvard Business Review Press in 2020. In this essential read, Frei, alongside co-author Anne Morriss, boldly redefines leadership, providing a practical guide to unlocking the greatness within individuals and teams. With 240 pages of thought-provoking content, \u003cstrong\u003eUnleashed\u003c\/strong\u003e empowers readers to cultivate their leadership skills and inspire others to achieve their full potential. Whether you are a seasoned leader or just starting your journey, this book is a valuable resource for anyone looking to make a meaningful impact. Dive into the world of effective leadership and learn how to unleash the best in yourself and those around you.\u003c\/p\u003e","brand":"Frances Frei","offers":[{"title":"Default Title","offer_id":52225287651670,"sku":"9781633697041","price":26.68,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781633697041.jpg?v=1767738828"},{"product_id":"move-fast-and-fix-things-harvard-business-review-press-9781647822873-the-trusted-leader-s-guide-to-solving-hard-problems-frances-frei","title":"Move Fast and Fix Things","description":"\u003cp\u003e\u003cstrong\u003eMove Fast and Fix Things\u003c\/strong\u003e by Frances Frei, Anne Morriss.\u003c\/p\u003e\n\u003cp\u003ePublished by Harvard Business Review Press, (2023), Hardback, 256 pages.\u003c\/p\u003e","brand":"Frances Frei","offers":[{"title":"Default Title","offer_id":52267861606742,"sku":"9781647822873","price":30.31,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781647822873.jpg?v=1767800725"}],"url":"https:\/\/www.bookshop.lt\/collections\/frances-frei.oembed","provider":"Bookshop","version":"1.0","type":"link"}