{"title":"Madeline Bodin","description":null,"products":[{"product_id":"maximizing-call-center-performance-mcgraw-hill-education-europe-9781578200269-136-innovative-ideas-for-increasing-productivity-and-customer-satisfaction-madeline-bodin","title":"Maximizing Call Center Performance","description":"\u003cp\u003eEver wish you could find out how North America's biggest and most advanced call centers are really using call center technology? Want to know how successful call centers have solved the problems behind basic call center functions such as order handling, h\u003c\/p\u003e","brand":"Madeline Bodin","offers":[{"title":"Default Title","offer_id":52235576377686,"sku":"9781578200269","price":36.37,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781578200269.jpg?v=1767755694"},{"product_id":"maximizing-call-center-performance-taylor-francis-ltd-9781138412347-136-innovative-ideas-for-increasing-productivity-and-customer-satisfaction-madeline-bodin","title":"Maximizing Call Center Performance","description":"\u003cp\u003eThis text gives examples of how companies can leverage call centre technology to serve their unique needs, and how at the same time they can create a positive experience for customers. Solutions from leading call centres are provided for the problems behind basic call centre functions.\u003c\/p\u003e","brand":"Madeline Bodin","offers":[{"title":"Default Title","offer_id":52235576410454,"sku":"9781138412347","price":224.31,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781138412347.jpg?v=1767755697"},{"product_id":"call-center-dictionary-taylor-francis-ltd-9781138412330-the-complete-guide-to-call-center-and-customer-support-technology-solutions-madeline-bodin","title":"Call Center Dictionary","description":"\u003cp\u003eDiscover the essential resource for call center professionals with the \u003cstrong\u003eCall Center Dictionary\u003c\/strong\u003e by \u003cstrong\u003eMadeline Bodin\u003c\/strong\u003e. Published by \u003cstrong\u003eTaylor \u0026amp; Francis Ltd\u003c\/strong\u003e in 2017, this comprehensive third edition spans \u003cstrong\u003e232 pages\u003c\/strong\u003e and serves as a vital reference for anyone involved in customer service management.\u003c\/p\u003e \n\n\u003cp\u003eThis dictionary delves into the critical terminology associated with call centers, providing clear explanations of relevant terms. It equips call center managers with the knowledge needed to navigate technology and operational challenges effectively. Whether you're looking to enhance your understanding of call center dynamics or improve your team's performance, this book is an indispensable tool for fostering strong customer relationships and optimizing call center operations.\u003c\/p\u003e \n\n\u003cp\u003eElevate your expertise in the fast-paced world of customer service with the \u003cstrong\u003eCall Center Dictionary\u003c\/strong\u003e today!\u003c\/p\u003e","brand":"Madeline Bodin","offers":[{"title":"Default Title","offer_id":52249782059350,"sku":"9781138412330","price":224.31,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781138412330.jpg?v=1767776482"}],"url":"https:\/\/www.bookshop.lt\/collections\/madeline-bodin.oembed","provider":"Bookshop","version":"1.0","type":"link"}