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Gopalkrishnan R (Florida Atlantic Univ, Boca Raton, FL, USA) Iyer
Customer Relationship Management in Electronic Markets
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Duane E. Sharp
Customer Relationship Management Systems Handbook
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Gopalkrishnan R (Florida Atlantic Univ, Boca Raton, FL, USA) Iyer
Customer Relationship Management in Electronic Markets
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Stephan A. Butscher
Customer Loyalty Programmes and Clubs
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Arijit Sikdar
Business and Management Practices in South Asia
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Maxine Melling
Building a Successful Customer-service Culture
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Doris Humphrey
21st Century Business: Customer Service, Student Edition
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Jill Applegate
101 Activities for Delivering Knock Your Socks Off Service
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Bruna Jochims
Optimistic Marketing in Challenging Times: Serving Ever-Shifting Customer Needs
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Friedemann Köster
Multidimensional Analysis of Conversational Telephone Speech
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David J. Mullen Jr.
The Million-Dollar Financial Advisor
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Evert R. de Boer
Loyalty Programs and the Currency Effect
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