{"product_id":"business-process-mapping-john-wiley-sons-inc-9780470444580-improving-customer-satisfaction-j-mike-jacka","title":"Business Process Mapping","description":"\u003cp\u003eDiscover the essential guide to enhancing your business operations with \u003cstrong\u003eBusiness Process Mapping\u003c\/strong\u003e by \u003cstrong\u003eJ. Mike Jacka\u003c\/strong\u003e. Published by \u003cstrong\u003eJohn Wiley \u0026amp; Sons Inc\u003c\/strong\u003e in 2009, this fully revised and updated second edition spans \u003cstrong\u003e336 pages\u003c\/strong\u003e of valuable insights. This book serves as a powerful, customer-focused tool designed to help you gain a comprehensive understanding of business processes. Learn effective methods to streamline operations and ensure that your organization delivers true value to customers. Whether you're involved in consumer satisfaction, customer relations, or reengineering management, this resource is an indispensable addition to your professional library. Unlock the potential of your business processes today!\u003c\/p\u003e","brand":"J. Mike Jacka","offers":[{"title":"Default Title","offer_id":52250985333078,"sku":"9780470444580","price":70.33,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780470444580.jpg?v=1767778270","url":"https:\/\/www.bookshop.lt\/products\/business-process-mapping-john-wiley-sons-inc-9780470444580-improving-customer-satisfaction-j-mike-jacka","provider":"Bookshop","version":"1.0","type":"link"}