{"title":"Joseph A. Michelli","description":"\u003cp\u003e\u003cstrong\u003eJoseph A. Michelli\u003c\/strong\u003e – autoriaus knygos mūsų kataloge: 6 knygos. Peržiūrėkite visus leidimus ir užsisakykite internetu su pristatymu visoje Lietuvoje.\u003c\/p\u003e","products":[{"product_id":"driven-to-delight-delivering-world-class-customer-experience-the-mercedes-benz-way-9780071806305","title":"Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way","description":"\u003cp\u003eDiscover the secrets behind Mercedes-Benz's transformation into a world-class customer-centric organization in \u003cstrong\u003eDriven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way\u003c\/strong\u003e by Joseph A. Michelli. Published in 2015, this insightful book spans 304 pages and provides an in-depth look at how the leaders at Mercedes-Benz successfully reshaped both the operational and cultural landscapes of the company.\u003c\/p\u003e \u003cp\u003eMichelli delves into the strategic vision that propelled Mercedes-Benz to the forefront of the automobile industry, showcasing their commitment to exceptional customer service. Whether you're a business leader, a customer service professional, or an automotive enthusiast, this book offers valuable lessons on how to cultivate a customer-obsessed culture and drive transformative change within your organization. Experience the journey of Mercedes-Benz and learn how to apply these principles to your own business for lasting success.\u003c\/p\u003e","brand":"Joseph A. Michelli","offers":[{"title":"Default Title","offer_id":50988381503830,"sku":"9780071806305","price":41.62,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780071806305.jpg?v=1754322109"},{"product_id":"joseph-a-michelli-benbella-books-all-business-is-personal-one-medicals-human-centered-technology-powered-approach-to-customer-engagement-9781637746769","title":"All Business Is Personal, One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement","description":"\u003cp\u003e\u003cstrong\u003eAll Business Is Personal, One Medical's Human-Centered, Technology-Powered Approach to Customer Engagement\u003c\/strong\u003e by Joseph A. Michelli.\u003c\/p\u003e\n\u003cp\u003ePublished by BenBella Books, (2025), 256 pages.\u003c\/p\u003e","brand":"Joseph A. Michelli","offers":[{"title":"Default Title","offer_id":51950590722390,"sku":"9781637746769","price":30.77,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9781637746769.jpg?v=1764035602"},{"product_id":"leading-the-starbucks-way-5-principles-for-connecting-with-your-customers-your-products-and-your-people-mcgraw-hill-education-europe-9780071801256-joseph-a-michelli","title":"Leading the Starbucks Way","description":"\u003cp\u003eDiscover the secrets behind Starbucks' remarkable success in \u003cem\u003eLeading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products and Your People\u003c\/em\u003e by Joseph A. Michelli. Published by McGraw-Hill Education - Europe in 2013, this insightful hardback spans 304 pages and delves into the core promise of Starbucks: to inspire and nurture the human spirit—one person, one cup, and one neighborhood at a time.\u003c\/p\u003e \u003cp\u003eMichelli offers a compelling perspective on the leadership principles that guided Starbucks through challenging times, showcasing how effective corporate culture and customer relations can lead to business success. Whether you're a business leader or simply a coffee enthusiast, this book provides invaluable lessons on connecting with customers and fostering a thriving work environment. Enhance your understanding of product management and the strategies that propelled Starbucks to the forefront of the coffee industry. Don’t miss out on this essential read for anyone interested in management and customer engagement.\u003c\/p\u003e","brand":"Joseph A. Michelli","offers":[{"title":"Default Title","offer_id":52237354926422,"sku":"9780071801256","price":23.44,"currency_code":"EUR","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0886\/3206\/6390\/files\/9780071801256.jpg?v=1767758671"}],"url":"https:\/\/www.bookshop.lt\/ru\/collections\/joseph-a-michelli.oembed","provider":"Bookshop","version":"1.0","type":"link"}