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Service Failures and Recovery in Tourism and Hospitality
A Practical Manual
Akcijos kaina
€98,21
Įprasta kaina
€126,68
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Nėra tokio varianto
Autorius Erdogan Koch
Aprašymas
Tourism and hospitality services are prone to service-failure due to a high level of customer-employee contact. This is an invaluable source of information that includes student aids, real-life examples, case studies, links to websites and activities alongside questions and presentation slides for in-class use.
Service Failures and Recovery in Tourism and Hospitality