Best Service is No Service

Įprasta kaina €38,00
Express siuntimas (2-3 d.d.)

Bill Price

336

2008

Hardback

John Wiley & Sons Inc

Brūkšninis kodas: 9780470189085

Praise for The Best Service Is No Service "A very sharp and practical treatise on why so many call centers and service operations are playing with the wrong deck of cards altogether. We strongly recommend it to anyone involved in customer service issues. " -Don Peppers and Martha Rogers, Ph.D.