Improving Healthcare

Discuss and Provide Clear Roles and Responsibilities for Service Users -- Ensure Involvement is Meaningful -- Evaluation of Service User Involvement in QI -- Capturing the Patient Experience -- Conclusion -- Useful Resources -- References -- Chapter 5: Ethics and Governance in Healthcare Improvement -- Introduction -- Objectives -- The Institutional, Professional and Ethical Duty to Improve Quality in Healthcare -- Differentiating Between Research and Quality Improvement: The Impact on Ethical Considerations and Governance -- Ethical Issues Associated with Quality Improvement -- Autonomy -- Non-maleficence -- Beneficence -- Justice -- Identifying and Addressing Ethical Issues in Quality Improvement -- Ethical Scrutiny and Governance of Quality Improvement Activities -- Ethical Scrutiny Processes for Quality Improvement -- Planning Ethical Scrutiny for Your Quality Improvement Project -- The Ethical Obligation to Disseminate Healthcare Improvement -- Conclusion -- References -- Chapter 6: Measuring for Healthcare Improvement -- Introduction -- Objectives -- Overview of Measurement and Measurement Tools -- Measuring Purpose -- Measuring for Research -- Performance Measurement -- Measuring for Improvement -- Learning Organisations -- Indicators and Balancing Measures -- Process Mapping -- What to Measure? -- Determining the Type of Data for Measurement -- How to Analyse Quality Improvement Measures -- Run Charts and Statistical Process Control (SPC) Charts -- Managing Variation -- Intentional and Unintentional Variation -- Historic or Real-Time Data -- Data Visualisation -- Measuring the Context for Quality Improvement, Culture and Climate -- Patient/Service User Role in Measuring Quality -- Conclusion -- References -- Chapter 7: High Reliability Organisations: Making Care Safer through Reliability and Resilience -- Introduction -- Objectives