Conflicts in Reference Services

Discover the intricate dynamics of library services in "Conflicts in Reference Services" by Bill Katz, published by Taylor & Francis Ltd in 2019. This insightful hardback edition spans 248 pages and delves into critical issues facing reference services today. Originally published in 1985, this updated work explores essential topics such as the rationale behind charging for online searches and the conflicts that can arise between reference and other library departments. Katz provides a thorough examination of how to deliver quality service and identifies the best-suited personnel for these tasks. Ideal for library professionals and students alike, this book is a must-read for anyone looking to enhance their understanding of reference services and improve operational effectiveness in libraries.