This is Service Design Doing

Įprasta kaina €53,99
Express siuntimas (2-3 d.d.)

Marc Stickdorn

500

2018

Paperback / softback

O'Reilly Media

Brūkšninis kodas: 9781491927182

How can you establish a customer-centric culture in an organization? This is the first comprehensive book on how to actually do service design to improve the quality and the interaction between service providers and customers.